Effective date: April 1, 2021
a. This Website with the URL of redgorillas.io (“Website/Site”) is operated by RedGorillas Technology LLP (“We/Our/Us”). We are committed to protecting and respecting your privacy. We collect and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other applicable national and state laws relating to personal data protection. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.
b. We collect your personal information in order to provide and continually improve our products and services.
c. All partner firms, affiliates, contractors, and any third-party working with or for Us who have access to personal information must read and comply with this policy. No third party may access or process sensitive personal information held by Us without entering into a confidentiality agreement.
a. Directly from you:
When you sign up, fill out forms, subscribe to newsletters, or interact with features on our Site or application.
b. Through business interactions:
When you conduct transactions or communications with Us or our representatives.
c. From other sources:
Public databases, joint marketing partners, social media platforms, carriers, analytics providers, or other third parties.
Scraping via API: We may obtain publicly available data by utilizing Google, ChatGPT and Gemini, which programmatically collects data from external websites in compliance with those sites’ Terms of Service. Any data acquired is used solely to enhance our services and is aggregated or anonymized where required.
a. Personal Identifiers: Name, email address, postal address, phone number.
b. Technical Data: IP address, browser type, operating system, device identifiers, access times, referral URLs, and language preferences.
c. Usage Data: Pages visited, search queries, clickstream data (full URL clickstream, date/time, cookies, page response times, download errors, length of visits, mouse‑over and scroll activity).
d. Transaction Data: Purchase history, payment details, billing information.
e. Cookies and Tracking Technologies:
We and our approved third parties set cookies, web beacons, and similar technologies to facilitate site functionality, customize your experience, track site usage, and deliver targeted advertising.
You can manage or disable cookies via your browser settings, but this may limit certain features of our Site or application.
We use collected information to:
Provide, maintain, protect, and improve our products and services.
Personalize your experience and recommend content or products.
Process transactions and send related confirmations or invoices.
Communicate promotions, newsletters, updates, and security alerts (with your consent where required).
Prevent fraudulent activity, enforce our terms and policies, and investigate security incidents.
Comply with legal obligations and respond to lawful requests.
a. Retention Periods: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. Typically:
Account information and transaction records: retained for up to 7 years.
Usage and analytics data: retained for up to 2 years, then aggregated or anonymized.
Marketing consents and preferences: retained until you opt out or withdraw consent.
b. Deletion Requests: You may request deletion of your personal data by contacting us at [email protected]. Upon verification of your request, we will delete or anonymize your data within 30 days, except where retention is required by law.
c. Account Closure: If you close your account, we will delete associated personal information in accordance with the above retention schedules, unless otherwise required to retain for legal compliance.
a. With your consent or to fulfill services you request. b. With affiliates, partners, and service providers acting on our behalf, under confidentiality obligations. c. To comply with legal requirements, court orders, or government requests. d. In connection with business transfers (e.g., merger, acquisition), where we will notify you before your data is transferred and becomes subject to a different privacy policy.
We implement technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction, including SSL encryption, secure servers, access controls, and employee training.
Our Site may contain links to third-party sites whose privacy practices differ from ours. We are not responsible for their content or policies. We also incorporate social media plugins; these do not collect data unless you actively engage with them.
Our Site and application are not intended for individuals under 18. We do not knowingly collect data from minors without parental consent.
Access, correct, or update your personal data by contacting us.
Opt-out of marketing emails via the unsubscribe link or by emailing us.
Request data portability or restriction of processing where applicable.
Withdraw consent at any time for processing activities that require consent.
If you have any questions, requests, or concerns regarding this policy, please contact:
RedGorillas Technology LLP
Email: info@redgorillas.io